Customer service / Referral coordinator

SHAMORRA ROBINSON

4501 W Claremont St Glendale Az, 85301

602-475-3800 Shamorrarobinson1@gmail.com  

 

Phcn 02/15/2016 - present

Intake Coordinator-Healthcare for geriatric patients, customer service, dealing directly with facilities and  doctors with referrals for home health, verifying medical insurance,  reading patient progress notes to confirm if patients are eligible for  homecare, inputting patient information into correct portals, filing  confidential patient information, working oncall 1 week a month and every  other weekend. Knowledge of medisoft and ring central.  


Remx Staffing 10/26/2015 - 02/12/2016

Insurance Specialist - I worked with McKesson specialty health doing benefits investigation for patients taking a drug  named Entyvio. Customer service, confirming with insurance companies patients are still eligible to receive the specialty drug. Out of pocket, copays, coinsurance, specialty pharmacy info and authorization info for MD. Making sure authorizations are current and if not informing MD need to submit for authorizations.


MD Home Health 4/2/2015 – 8/12/2015  

Intake Coordinator - Processing home health request, cutstomer service, reading doctor’s  orders, history and physicals making sure patients are suitable for care,  verifying insurance benefits and eligibility, obtaining prior  authorization, answering phones, customer service, faxing, Soneto and Devero , visitrax. Following medicare guidelines, and complying with HIPPA rules and regulations.  

Interim Healthcare 03/02/2014 - 02/2015

Intake Staffing Coordinator -processing home health referrals in a timely matter, customer service, verifying medical  insurance, making sure patients are suitable for home health,  scheduling visits with medical field staff, weekly payroll, entering  visit notes in SAM system, verifying pay rates, answering multi line  phone, Medical records, pulling and filing charts, paper billing, cash  advances when needed, ordering office supplies when needed, systems  training for interlink.  

PHCN   Staffing Coordinator, 07/25/2012 - 02/28/2014 Coordinating Home  Healthcare for geriatric patients, customer service, dealing directly with facilities and  doctors with referrals for home health, verifying medical insurance,  reading patient progress notes to confirm if patients are eligible for  homecare, inputting patient information into correct portals, filing  confidential patient information, working oncall 1 week a month and every  other weekend. Knowledge of medisoft and ring central.

 Ars National Services   Account Rep 05/01/2007 - 07/21/2012 Collecting for major credit cards,  customer service, working with clients to give the best possible  arrangements to help clear their debt, running electronic payments via  check, credit or debit card threw ORCC system, answering multi-line  phones in a call center environment.  

Education: Fairfield High School Received High school diploma   Trinity College Medical Assistant Graduate 

COMMUNICATION:   I really feel I will be a good addition to your company because I love what  I do, I work hard and complete my work in a timely manner. I am pretty  well organized, friendly, fast learner, follow company policy and procedure, willing to help  out in any and every way possible to help the company. 

  • ID#: 97806
  • Location: Glendale, AZ , 85301

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