Patient Access Representative

                                     SELENA D. FAVORS  6028881096
                                AEROTEK STAFFING / CATAMARAN                                        
   2014        Customer Service Representative (in training)          Phoenix, Arizona
•  Assist pharmacies in resolving daily issues along with member service inquiries 
 • Problem solving and the ability to communicate solutions
 •  Studied the database and pharmacy benefits Catamaran offers
2004 – 2005    Customer Service Representative          Phoenix, Arizona
 • Assisted pharmacies via ARGUS with prescription  • Obtained and processed medical information for prior authorizations  • Thoroughly collected, stored and retrieved patient data

 1998 –  2001    Repair Service Attendant         Phoenix, Arizona
 •Troubleshooting problems, effectively dealing with complaints, equipment instruction /scheduling
 • Maintained a 98% call center availability/average handle time of three minutes thirty seconds or less
Management, Windows based PC, Argus, Microsoft Word 2013, MS Excel 2013, MS PowerPoint 2013, MS Project 2013, MS Visio 2013, MS Word 2013, MS Outlook 2013, OneNote 2013, Publisher 2013, SharePoint 2013, Repair Call Expert, high volume call center, clinical, Call Centers Customer Service, Troubleshooting, Microsoft Excel Process, Improvement Data Entry Training
Health/Health Care Administration   2012 – 2014 
Customer Service Support/Call Center/Teleservice Operation, 4.0  Maricopa County Community College
 2002 2003, 2008

  • ID#: 92735
  • Location: Glendale, AZ , 85301

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