Management experience



11014 N. 64TH LANE



Build upon my work experience by gaining another management position.  I plan on obtaining this by utilizing my strengths and qualifications to benefit the organization in all core areas of their business.


Bachelor of Science, December 2008

Ball State University, Muncie, Indiana

              Major: Communication Studies     Concentration Area: Organizational Communication

              Minor: Digital Media

              Honors: Named to spring semester All-Academic team twice for football

Digital Media assignment was published on Dr. James W. Chesebro’s website of Telecommunications.


Group Decision Making - Presentation and Public Speaking – Persuasion - Argumentative Reasoning - Human Communication - Communication Theory - Intercultural Communication - Business Profession Communication - Organizational Communication - Contemporary Issues in Organizational Communication - Applied Organizational Communication - Leadership Communication - Pop Culture - Video Design - Digital World – Writing Composition 104 - Life Skills


Leadership and team building skills-Customer service-Former business operator/owner-Employee development/promotion/retention-Growth-Multitasking-Accounts receivable/payable-Fleet management-Maintenance-Merchandising-Marketing/Vendor relations-Underwriting/Risk management-Training-Sales-Counter management-Spreadsheets/reports-Cost control/monetary forecasting and income.-Human resource-Business plan development


 Branch Manager, February 2010-October 2013

Enterprise Rent-A-Car, Phoenix, Arizona

Entered MT program and passed both business operator tests within first 7 months

  Led state in sales 5/11 months.

  Attended Elite to Eat dinner 8/11 months based on sales and customer service performance.

Promoted to run a branch 11 months into my career on assistant manager salary.

  87% 11 month growth average.

  84% completely satisfied customers.

  Branch led region in sales

  Targeted and obtained 5 large accounts.

  Averaged $64,000 monthly operating profit.

Promoted to Station Manager at Phoenix Sky Harbor January 2012 for the National/Alamo brand.

  Increased sales 20% as counter manager

  Aided the operation in their first above average customer service score in over a year.

  67 employees and responsible for developing/training 24 counter agents

  Fleet management and Merchandising

Promoted to assistant manager of 5th largest branch in Arizona September 2012

  Improved overall sales and customer service score over 5 month period

  Led area in personal sales.

Received Branch Manager promotion to 200 car store in Avondale, AZ, June, 2013.

  22.9% 3 month growth average.

  5% customer service score increase.

  Promoted two employees.

  Directly trained two entry level employees.

  9 direct employees


Warehouse Management, May 2008-September 2009

MAC Electric, Yuma, Arizona

  • Participated in manual labor
  • Advanced to warehouse manager
  • Excelled in gaining trust throughout the company
  • Improved time management and employee management skills


Entry level store manager October 2009-February 2010

Fastenal, Yuma, Arizona

Part time warehouse entry level manager $10/hr

  Responsible for incoming/outgoing shipments/orders.



  Customer service/relations


  • Ball State University Football Team, WR and FS, August 2004-January 2008
  • Influenced youth at football camps and in other sports by coaching and advising
  • Participated monthly in leadership meetings for football before senior season
  • Proficient in Photoshop, Adobe Premier, Microsoft Office/Excel, PowerPoint, and Firefox.
  • Formulated a communication system to benefit an organization
  • Studied the idea of Persuasion pertaining to mass media and society.
  • Skilled in Media Design and Artistic Design
  • Motivational speaking
  • Team building activities


Michael F. Arcuri

Area Manager of Enterprise Car Rental division. 


Jennifer Garcia

Area Manager of Enterprise Car Rental division. 


Mia Jones

Enterprise Branch rental manager.  


Bret Warne

Enterprise Branch rental manager. 


  • ID#: 76555
  • Location: Glendale, AZ , 85304

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