Kristena Frick

Kristena L. Frick

5501 W. Carol Ave. Glendale, AZ. 85302                                                                      Cell- 602-334-7396    Email-


I have over 2 years of Customer Service experience.  Most recently I worked for United Healthcare as a Customer Service Representative.  I was responsible for receiving incoming calls regarding Medicare as well as entering data into the database.  Prior to this opportunity I was a Medical Support Assistant at Carl T. Hayden VA Medical Center.  I was responsible for scheduling appointment for patients.  I made out bound calls to patients regarding scheduling for upcoming classes.  I was in charge of the sorting and filing of all incoming faxes.  While employed at Best Western as a Reservations Agent, I was responsible for scheduling hotel stays for guests.  I also located nearby hotels for the guest to stay at and even cancelled reservations from time to time.

I excitedly anticipate the opportunity to become part of a reputable organization and am available to interview with a 24 hours’ notice.


WORK HISTORY FOR VARIOUS TEMP AGENCIES                                

Customer Service Representative     September 2016- December 2016                     United Healthcare for Equity Staffing- Phoenix, AZ.

  • Took incoming calls from members for Medicare questions about their coverage and services

  • Data entry was performed


Medical Support Assistant     November 2015- May 2016                                         Carl T Hayden VA Medical Center for Calloway & Associates- Phoenix, AZ.

  • Patient scheduling for the Mental Health Department

  • Sorted and archived all incoming faxes

  • Worked with VISTA & CPRS programs

  • Made outbound calls to patients to inquire their interest in special mental health classes at the VA hospitals

  • Data was entered into Excel spreadsheets for the Sleep Studies.


Reservation Agent     January 2015- June 2015                                                           Best  Western for Aerotek- Phoenix, AZ

  • Received incoming calls pertaining to making reservations for guests         

  • Accurately entered guest information when creating the reservation

  • Cancelled reservations upon request of guest

  • Data Entry was performed



Mailroom Clerk     December 2014- December 2014                                                   ESI for Remx Staffing- Phoenix, AZ.

  • Compiled all of patient’s medical records for scanning

  • Scanned confidential patient medical records

  • QA records for accuracy


Data Coordinator     March 2014- September 2014                                                   Cognizant Technology Solutions for Reqroute- Phoenix, AZ.

  • Worked on campaigns for military insurance

  • Entered physician demographics into the data base

  • Searched locations of doctor’s offices

  • Made outbound calls to verify that the information on file is correct

  • Data entry was performed


  • ID#: 143116
  • Location: Glendale, AZ , 85302

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