__________________________________________________________________________________ Erin__________________________________________________________________________________7386 W Piute Ave. Glendale, AZ 85308 H: 6023544508 Email: ActiveJobSeekerAZ@gmail.com
__________________________PROFESSIONAL SUMMARY________________________________Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 14 years retail experience in a fast-paced, team-based environment. Hoping to obtain a career that will utilize my education, experience to enhance the overall productivity of your corporation.___________________________SKILLS_________________________________________________⦁ Great Multi Tasker, Excellent typing skills, great at implementing new policies and procedures, very computer savy⦁ Creative problem solver, Windows, Excel, micro-soft office, internet, Word proficient, diligent, quick learner, proficient in cash management, Medical terminology knowledge ___________________________WORK EXPERIENCE______________________________________Advisor, 04/2016-11/2016SunRun- Address: 16260 N 71st St #450 Scottsdale, AZ 85254 ⦁ Described product to customers and accurately explained details and care of merchandise.⦁ Advised of the incentives of installing solar on their rooftop⦁ Engaged the customers about the benefits of solar, qualified the home if eligible and set them up with a sales representative to design solar systems, set up a cost structure and close the deal. Branded the benefits of solar⦁ Provided professional serviceCustomer Service Representative, 11/2015-03/2016Stella and Dot -Address: 13951 N Scottsdale Rd #213 Scottsdale, AZ 85254 ⦁ Assisted independent sales entrepreneurs called stylists with returns, retail merchandise, preparing and hosting socials to promote the line of jewelry, make certain social media was in accordance to policy and procedures.
Cash Poster, 10/2014-09/2015RevMD-Address: 9827 N 95th St #101 Scottsdale, AZ 85258 ⦁ Process and edit explanation of benefits for posting cash, coordinate and facilitate account refunds and complex adjustments and collections for accounts. Responsible for payment and research of unapplied and/or missing payment reconciliation. Requires ability to interact with all levels of personnel.
Personal Injury Protection/MedPay, 03/2008-09/2014The Hartford-Address: 10050 N 25th Ave Phoenix, AZ 85021⦁ Completed coverage analysis to confirm coverage was afforded under policy language. Contacted insured's and set expectations of the claims process. Worked with medical providers to collect proper billing in the best interest of the insured’s. Evaluated all evidence with the ultimate goal of providing positive outcomes for the client’s claim. Reviewed new files to determine current status of injury and develop a plan of action. Investigated claims involving potential and suspected fraudulent activities. Evaluated insurance policies and analyzed damages to determine coverage. Reviewed and analyzed fraudulent activity. Sent proper subrogation correspondence to protect our rights and collect reimbursement from the at fault carrier. Provided professional service.Loan Officer/ Head Teller and Teller, 10/2005 to 01/2007Arizona Federal Credit Union- 2650 W Ross Dr. Phoenix, AZ 85027⦁ Recommended loan approvals and denials based on customer loan application reviews. Originated, reviewed and processed loan proposals. Complied database of loan applicants credit history, corporate financial statements and financial information. Submitted loan applications to underwriting for verification and recommendations. Reviewed and edited loan agreements to ensure accuracy. Complied with regulatory requirements including bank secrecy acts, anti money laundering, OFAC, USA Patriot Act and credited environmental reports as part of the loan process. Remained diligent on new procedures and regulations that were mandated by the company.
ACADEMIC DETIALS⦁ General Studies (2002) with an aggregate of 3.0 from Mountain Ridge High School