Administrative Office Assistant

Ashley Estrada


Glendale, AZ 85303

 - 6232715943

To obtain a career in which I am able to provide for my common welfare, utilize excellent 
communication skills, and enhance my working abilities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer


Sr. Quality Assurance Specialist


Phoenix, AZ


June 2012 to Present

Quality Assurance agent 
* Review patient medical records from various physicians' offices as requested by Medicare and various insurance companies. 
* Patient's records are scanned and retrieved from EMR systems for upload to CIOX for processing. Also, review and access medical records to determine any errors. 
* Verify medical records 
* HIPAA certified 
* Light indexing of medical records 
* QA research  
* Review patient records to ensure standards are met as defined by multiple insurance companies.


Medical Assistant Externship

First Family Medical 

Phoenix, AZ


July 2011 to August 2011

Completed 256 hours 
* Back office: Clinical duties included taking and recording vital signs, medical histories, recording patient's chief complaint, preparing patients for examination, and administering medications as directed by physician. 
* Front office: Administrative duties included scheduling appointments, maintaining medical records, filing, answering phones, billing/pegboard, providing excellent customer service.


Diploma in Medical Assistant

The Bryman School of Arizona 
Phoenix, AZ

November 2010 to August 2011


High School Diploma

Glendale High School 
Glendale, AZ

September 2007 to May 2010


Injections, Vital Signs, Patient Positioning, Medical History Recording, Sterile Tray Set-up, EMR Trained, Prior Authorizations, Blood Draws, Autoclaving, Instruscription, EKG, Spirometry / PFT, Dressing Changes, Scheduling, Referral, Bookings, Computer Operations, Medical Adminment Preparation Filing/ Record Maintenance Insurance Processing Medical Tranistration, Rooming Patients (Less than 1 year)Commitment to confidentiality of patient health records, ability to manage and meet deadlines, 10 key, type 35 plus wpm, and the ability to work independent as well within a team (4 years)


* Punctual and energetic; individual possessing a strong work ethic. 
* Being aware and understanding of others' reactions. 
* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
* Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. 

* Actively looking for ways to help people 
* Excellent written and verbal communication skills. 
* Proficiency with MS Word, MS Excel, MS Outlook, and internet 
* Capability to work in a team environment within a process improvement atmosphere.


  • ID#: 120340
  • Location: Glendale, AZ , 85303

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