Administrative Office Assistant


Regina R. Stief


Glendale, Az.                                          


 Cell: 602-516-4216                                           


ReginaStief@gmail.com


 


Self-motivated, detail orientated, problem solver who is quick to learn new tasks.


Approachable professional with a passion for customer service and a drive to succeed. 


 


Experience


May 2014 – Current: Peckham, National Passport Information Center, CSR.


Certified 6/2014, General Information – Non-Clearance


Certified 3/2015, Applicant Specialist – Department of State Clearance



  • Processed incoming calls, utilizing multiple confidential databases to effectively and quickly resolve application conflicts, helping applicants manage the application process.

  • Given additional responsibilities including assisting complaint line, appointment scheduling, handling lost/stolen passport reports, also assisting applicants in communication with agencies

  • Assisted in the training and certification of potential employment candidates.


 


Skills




  • Great written and oral communication skills and customer service

  • Efficient with Internet search engines, E-mail, and Microsoft Office Suit

  • Capable and comfortable working with others, or alone



 


Education 


Bachelor of Science in Business Communication,   2013


W.P. Carey School of Business, Arizona State University, Tempe, Arizona



  • Focusing on Conflict Management and Relationship Communication Skills


 


Relevant Courses






  • Com- Training/Develop

  • International Management

  • Professional Business Writing

  • Conflict and Negotiation

  • International Politics/Economics

  • Public Speaking

  • Global Supply Operations

  • Leadership Communication

  • Relationship Communication






 


Relevant Course Work                                                                            



  • Team Project: Prepared and presented a detailed proposal for a fundraising event with estimated revenue of $30,000 to a nonprofit organization. 

  • Researched Project: Presented finding of Coca-Cola energy efficiency and climate protection efforts while reduced costs and minimized their environmental impact.

  • Training Project: Prepared and analyzed a Needs Assessment, developed a training program based on this Needs Assessment, and presented findings and training solution.


 


In Closing  


Though I have been an Applicant Specialist at the National Passport Information Center for over a year, I have also done the duty of Walking Help Desk for both departments (General Information and Secure Information) where I answered CSR questions on operational policies and procedures as well as assisted with calls and provide continues coaching to help team members succeed. My personal goals is to maintain a safe work environment, promoting the companies vision and values to co-workers and customers alike, performing tasks to assure service level requirements are met. With proficient problem solving skills as well as a reliance on good judgment and common sense, I have the ability to find innovative solutions. Though I am able to think critically, I am also highly logical, which allows me to look past extraneous details to perceive clearly what others over look. With a professional demeanor and a focus on customer satisfaction I will be a great addition to any company.


 

  • ID#: 115377
  • Location: Glendale, AZ , 85301

Don't Be Fooled

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