Help Desk Associate

Michael Krause



**Technical Profile**


Accomplished technologist, technology educator, and leader with demonstrated ability to deliver mission-critical results.  Proven ability to build and repair equipment and software in time sensitive conditions. Driven to enhance skills in all fields, above and beyond the current norms.

**Skills Highlights**

  • ·         *Computer Builds since Win 98

  • ·         Hardware Upgrades desktops

  • ·         Technical Document Development

  • ·         Project Management

  • ·         Video Conversion


  • ·         *Microsoft NEST Training Cert

  • ·         Excellent Interpersonal skills

  • ·         Strategic integration of cutting edge

  • ·         Basic Networking and wireless

  • ·         Basic Unity Dev for Apps

**Core Accomplishments**

Have built and repaired streaming servers for LiveWare5, locating them on hubs and inside sensitive corporate networks to send training streams. Created a technical training program and curriculum for Center for Employment Training that was recommended as a guideline for federally funded programs. Worked in Microsoft hardware lab as part of escalation duties for tech support with Microsoft/Keane. Created New programs outside of normal work hours to demonstrate proof-of-concept. Created Super bowl spot for on home computers with win 98 as OS.  Built 6 additional base computers for personal use, running on ac500 and wireless with one remote access point.  Currently Working with Unity to develop mobile applications and the problems associated with them.


  • State of Arizona Adult Education Certification

  • Microsoft NEST Certified

  • Eligible for and currently preparing for A+ Certification

  • Open Blue Card for providing training related to Mining Enforcement and Safety Administration (MESA) under the U.S. Department of the Interior 

  • 08/2000 to Current 
















Professional Experience


Arizona Primary Care Giver / Self Employed                              Glendale AZ

*Provided personal care, including: medication management, health care coordination, transportation, personal hygiene, pet care, financial management. Assessed all treatments to continue to provide the care needed as per Doctors specifications. Provide emergency First Aid for injuries, Assess status on a daily basis to maintain physical and emotional health.

**While care was provided here at home, I continued to work with unity, flash, camtasia, fps creator, 3d max, 123d, to create within the world of games and apps, creating floor plan app for the regulatory team, available on android, to find locations within the banner facilities requested. continuing to work with camtasia to learn how to produce to scorn for learning modules with quiz capabilities. Continue to work on unity to convert to 2d for phone apps. starting c++ to fix some problems I have found with scripts within unity. Also in 2000 I created a commercial for local TV that was played during the super bowl. I can create solutions using what I have on hand even when it seems impossible.

***Built 6 Windows7 computers. Wired a stable and secure home network on AC500 plug in adapters for connection to Banner Health's network for a member of the Regulatory Readiness team.


Aug 2000/Current [25.00 hr]

***Mother died and estate nearly settled


LiveWare5 (IT Lead)                               Cedar Rapids, IA


Responsible for executive oversight of website creation, website management, website expansion, streaming website content.  Supervised all Information Technology employees. Built, shipped, and set up company servers across the nation and internationally. Responsible for remote management of all servers after implementation. Managed all Video productions for training, documentation, corporate messages, including direction of actors involved. Managed Stored content to be delivered on demand for paid training programs. Provided modules for assessment for upgrades to programs when new technology was available, such as flash to create more interactive documents for training. Coded into the net streams to call out documents when the video called for it both stored and live. Build the company desktop units from scratch. built the servers from scratch and shipped to various hubs and to companies to stream within the corporate networks to limit bandwidth. Used Cold fusion to call database data and personalize portals for clients.


Jan 5, 97 / Aug 1 00 [87 year] 

***Company Sold to McCloudUSA chose to not transfer to new company due to deterioration of mother's health


Microsoft/Keane  (Escalations Engineer)                                        Tucson AZ


Supervised a team of 30 primary operators, 15 secondary operators, and 5 first-tier operators.  Provided effective solutions and resolutions when all lower technology supporters were unable to fix problems with Windows and related Microsoft programs. Escalation created the hardware situation as close as possible in the lab to test problem and recreate, then find answer. Removing all hardware and starting from scratch, to finding out if drivers were causing issues. This included laboratory reconstructions of product failure and interactions with distraught customers.  Bonuses were obtained through the development of training videos, learning programs such as NT on your own time in the labs.


July 1 93/Aug 1 97 [47 year]

***Recruited to handle video streaming for LiveWare5


  • ID#: 109198
  • Location: Glendale, AZ , 85301

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