Technical Community Support Agent
Since its founding in 2013, Ring has been on a mission to make neighborhoods safer.
From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.
D.
Power, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security.
At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together.
Ring is an Amazon company.
For more information, visit www.
ring.
com.
With Ring, you're always home.
At Ring, our Technical Community Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all Ring customers (our neighbors).
As part of Ring's Operations department, we are the heart of Ring's business.
This vital position requires an action-oriented, flexible problem-solver who will assist our neighbors with troubleshooting solutions.
Agents communicate with our neighbors primarily through phone, chat, and e-mail while utilizing a variety of software tools.
If you are self-motivated and passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you!
Responsibilities:
Provide excellent neighbor support to ensure Ring devices are operational and our mission of making all neighborhoods safer is exemplified Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware to provide a resolution and ensure our products are operating as designed Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems Demonstrate interpersonal skills with a diverse neighbor base Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting Demonstrate problem solving, conflict resolution, negotiation, and de-escalation skills Successfully champion neighbor obsession by recommending additional product needs to improve device performance and neighbor safety Maintain regular and reliable attendance, including the daily schedule as assigned.
Estimated Salary: $20 to $28 per hour based on qualifications.
From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.
D.
Power, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security.
At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together.
Ring is an Amazon company.
For more information, visit www.
ring.
com.
With Ring, you're always home.
At Ring, our Technical Community Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all Ring customers (our neighbors).
As part of Ring's Operations department, we are the heart of Ring's business.
This vital position requires an action-oriented, flexible problem-solver who will assist our neighbors with troubleshooting solutions.
Agents communicate with our neighbors primarily through phone, chat, and e-mail while utilizing a variety of software tools.
If you are self-motivated and passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you!
Responsibilities:
Provide excellent neighbor support to ensure Ring devices are operational and our mission of making all neighborhoods safer is exemplified Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware to provide a resolution and ensure our products are operating as designed Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems Demonstrate interpersonal skills with a diverse neighbor base Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting Demonstrate problem solving, conflict resolution, negotiation, and de-escalation skills Successfully champion neighbor obsession by recommending additional product needs to improve device performance and neighbor safety Maintain regular and reliable attendance, including the daily schedule as assigned.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
