Client Support Engineer
Ring (www.
ring.
com) is looking for a Client Support Engineer to join our Information Technology team!This role will act as the senior member of the internal client IT services team with the primary focus of supporting & improving the technology experience for all team members at Ring.
Examples of short & long term goals include owning the administration of identity management infrastructure based around G Suite, Okta, and Microsoft Active Directory; Take on ownership of managing network infrastructure at local and remote offices utilizing Cisco Meraki technology; Being the role model to other IT team members in supporting a largely MacOS based environment including working knowledge of Jamf Pro software management; Assisting in implementing MDM & BYOD management solutions for a heavily remote-based workforce; acting as a central engineering resource for Ring IT program management team to utilize for project planning using scrum ideologies.
Being successful in this role requires a strong personal drive to improve existing systems, and provide a living, breathing template for other junior team members to strive toward.
The ideal candidate will have a proven and demonstrable track record of being the senior desktop support or client support engineer in complex infrastructures, as well as a rich history in balancing day-to-day ticket queue management along with acting as owner of small to medium implementation projects.
Unquestionable comfort in acting as the spokesperson for the helpdesk, and a key member of the project planning process is price-of-admission.
Responsibilities Quickly adapt to a cutting-edge environment, and identify the key projects that your experience will provide the most impact Take ownership of existing projects and act as a catalyst to get them moving again Manage a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided Stay abreast of concurrent projects being run by other internal teams, both inside and outside of the IT group to identify potential conflicts or redundancies Occasionally interface with outside vendors, third party support teams, and various external resources to accomplish aspects of projects provided by leadership Act as a contributor in supporting product, process, and project improvements both planned and unplanned Interface with internal teams to identify opportunities where the IT group can provide assistance Identify underutilized resources to reduce wastes in cost or time management Take leadership in managing the client experience for all team members at Ring, including day-to-day ownership/management of the internal technical ticket queue Work within a junior engineering department under the direction of project managers to advance projects using scrum/Kanban ideologies.
Estimated Salary: $20 to $28 per hour based on qualifications.
ring.
com) is looking for a Client Support Engineer to join our Information Technology team!This role will act as the senior member of the internal client IT services team with the primary focus of supporting & improving the technology experience for all team members at Ring.
Examples of short & long term goals include owning the administration of identity management infrastructure based around G Suite, Okta, and Microsoft Active Directory; Take on ownership of managing network infrastructure at local and remote offices utilizing Cisco Meraki technology; Being the role model to other IT team members in supporting a largely MacOS based environment including working knowledge of Jamf Pro software management; Assisting in implementing MDM & BYOD management solutions for a heavily remote-based workforce; acting as a central engineering resource for Ring IT program management team to utilize for project planning using scrum ideologies.
Being successful in this role requires a strong personal drive to improve existing systems, and provide a living, breathing template for other junior team members to strive toward.
The ideal candidate will have a proven and demonstrable track record of being the senior desktop support or client support engineer in complex infrastructures, as well as a rich history in balancing day-to-day ticket queue management along with acting as owner of small to medium implementation projects.
Unquestionable comfort in acting as the spokesperson for the helpdesk, and a key member of the project planning process is price-of-admission.
Responsibilities Quickly adapt to a cutting-edge environment, and identify the key projects that your experience will provide the most impact Take ownership of existing projects and act as a catalyst to get them moving again Manage a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided Stay abreast of concurrent projects being run by other internal teams, both inside and outside of the IT group to identify potential conflicts or redundancies Occasionally interface with outside vendors, third party support teams, and various external resources to accomplish aspects of projects provided by leadership Act as a contributor in supporting product, process, and project improvements both planned and unplanned Interface with internal teams to identify opportunities where the IT group can provide assistance Identify underutilized resources to reduce wastes in cost or time management Take leadership in managing the client experience for all team members at Ring, including day-to-day ownership/management of the internal technical ticket queue Work within a junior engineering department under the direction of project managers to advance projects using scrum/Kanban ideologies.
Estimated Salary: $20 to $28 per hour based on qualifications.
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