Call Center Associate

Company Name:
Randstad Staffing
Handles customer calls/correspondence for scheduling and inquiries
2. Offers assistance to customers with service, billing or other issues
3. Records all customer information and call history information accurately on appropriate paperwork or electronic systems
4. Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements
5. Maintains level of knowledge and understanding of features of service, operating systems, marketing promos and special offers
Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. \
Cultivates and maintains on-going customer relationships. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required. Acts as customer contact regarding pricing, scheduling and shipping.
Working hours: 7:00am-5:30pm
Work Hours: Between 7:00am-5:30pm-CANDIDATES should be available to take a shift within this time frame
Work Schedule: To be Determined during training - Will have one off day during the week and one off day on the weekend.
Training Hours: 9:00am-5:30pm (for the first 3-4 weeks)
Pay Rate: please pay contractors between $11-12/hr.
Temporary positions with the opportunity of regular hire status based on performance and business needs.
- High School Diploma or general education degree (GED); or one to two years of related
experience and/or training; or equivalent combination of education and experience.
- Six (6) months to one year clerical or customer service experience
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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