Administrative Support Specialist
Glendale, AZ Glendale, AZ Full-time Full-time $40,680 - $61,020 a year $40,680 - $61,020 a year 2 days ago 2 days ago 2 days ago Description This is the second level in the administrative support series.
Performs more difficult administrative support duties under limited supervision.
This may include handling fees and fines, scheduling meetings, managing calendars, responding to more complicated general inquiries, high speed typing and volume word processing.
Essential Functions Answers incoming phone calls and greets walk-in customers, answering varied inquiries and providing general department, division, or program information to internal and external customers; refers customers to appropriate department staff as needed.
Receives, processes, and accepts applications, registrations, reservations, forms, permits and other documents; inputs data into electronic databases.
Creates, updates, and maintains basic spreadsheets, reports, and databases from established content; verifies and tabulates data; run basic reports and queries as requested.
Updates, edits and proofreads a variety of documents including letters, memos, notices, flyers, forms, brochures, and other related materials.
Gathers and compiles readily available data for reports and projects; interprets routine data.
Makes travel arrangements.
May attend divisional/department meetings; takes and transcribes minutes as necessary.
Organizes and maintains filing systems; scans and indexes records into electronic document management systems; assists with records retention and destruction.
Schedules appointments, meetings, interviews, and training for work unit including scheduling rooms and ordering supplies.
Maintains inventories, divisional/departmental records, plans, manuals and standard operating procedures.
May assist in coordinating events or programs, including scheduling rooms, ordering supplies, awards, and refreshments and sending invitations.
Assembles and reviews files or records, updates materials, prepares material for action, and makes final distribution of records, files, or information.
May research and compile information for Public Records Requests.
May act as department procard liaison; reallocate charges as needed and appropriate.
May prepare department Personnel Action Forms and/or manage the time and labor system for the department.
May act as point of contact for department IT requests and maintenance requests.
Schedules meetings, conference room bookings; maintains various electronic calendars and prepares reference materials.
Performs other related duties as assigned.
Minimum Qualifications/Special Requirements/Success Factors Two years of administrative support experience.
Knowledge of:
Departmental policies and procedures Record keeping practices and procedures Customer service procedures and techniques Standard office practices and procedures Alphabetizing and filing systems General bookkeeping practices and methods Ability to:
Follow oral and written instructions; Respond to requests and inquiries tactfully and courteously; Keep and maintain complete and accurate records and filing systems for easy retrieval of information; Learn department programs, policies, procedures and processes sufficiently enough to convey related information to the public and other city staff Communicate effectively both orally and in writing Accurately proofread and enter into a records management system numerical and text data Operate a computer and related software and demonstrate proficiency to prepare work orders, documents, spreadsheets, databases, email and timesheets Establish and maintain effective working relationships Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Success Factor Classification Level - Foundational Success Factors Definitions Classification Levels Personal Accountability & Integrity Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures.
Earns others' trust and respect through consistent honesty and professionalism.
Foundational, Professional/Supervisory, Managerial, Executives Teambuilding & Collaborative Relationships Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others.
Foundational, Professional/Supervisory, Managerial, Executives Effective Communication Conveys information respectfully, credibly, and effectively.
Foundational, Professional/Supervisory, Managerial, Executives Continuous Learning & Development Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge.
Foundational, Professional/Supervisory, Managerial, Executives Commitment to Service Excellence Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner.
Delivers high-quality services with a commitment to continuous improvement.
Foundational, Professional/Supervisory, Managerial, Executives Innovation Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services.
Foundational, Professional/Supervisory, Managerial, Executives Physical Requirements/Working Conditions Working Conditions Office setting.
Estimated Salary: $20 to $28 per hour based on qualifications.
Performs more difficult administrative support duties under limited supervision.
This may include handling fees and fines, scheduling meetings, managing calendars, responding to more complicated general inquiries, high speed typing and volume word processing.
Essential Functions Answers incoming phone calls and greets walk-in customers, answering varied inquiries and providing general department, division, or program information to internal and external customers; refers customers to appropriate department staff as needed.
Receives, processes, and accepts applications, registrations, reservations, forms, permits and other documents; inputs data into electronic databases.
Creates, updates, and maintains basic spreadsheets, reports, and databases from established content; verifies and tabulates data; run basic reports and queries as requested.
Updates, edits and proofreads a variety of documents including letters, memos, notices, flyers, forms, brochures, and other related materials.
Gathers and compiles readily available data for reports and projects; interprets routine data.
Makes travel arrangements.
May attend divisional/department meetings; takes and transcribes minutes as necessary.
Organizes and maintains filing systems; scans and indexes records into electronic document management systems; assists with records retention and destruction.
Schedules appointments, meetings, interviews, and training for work unit including scheduling rooms and ordering supplies.
Maintains inventories, divisional/departmental records, plans, manuals and standard operating procedures.
May assist in coordinating events or programs, including scheduling rooms, ordering supplies, awards, and refreshments and sending invitations.
Assembles and reviews files or records, updates materials, prepares material for action, and makes final distribution of records, files, or information.
May research and compile information for Public Records Requests.
May act as department procard liaison; reallocate charges as needed and appropriate.
May prepare department Personnel Action Forms and/or manage the time and labor system for the department.
May act as point of contact for department IT requests and maintenance requests.
Schedules meetings, conference room bookings; maintains various electronic calendars and prepares reference materials.
Performs other related duties as assigned.
Minimum Qualifications/Special Requirements/Success Factors Two years of administrative support experience.
Knowledge of:
Departmental policies and procedures Record keeping practices and procedures Customer service procedures and techniques Standard office practices and procedures Alphabetizing and filing systems General bookkeeping practices and methods Ability to:
Follow oral and written instructions; Respond to requests and inquiries tactfully and courteously; Keep and maintain complete and accurate records and filing systems for easy retrieval of information; Learn department programs, policies, procedures and processes sufficiently enough to convey related information to the public and other city staff Communicate effectively both orally and in writing Accurately proofread and enter into a records management system numerical and text data Operate a computer and related software and demonstrate proficiency to prepare work orders, documents, spreadsheets, databases, email and timesheets Establish and maintain effective working relationships Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Success Factor Classification Level - Foundational Success Factors Definitions Classification Levels Personal Accountability & Integrity Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures.
Earns others' trust and respect through consistent honesty and professionalism.
Foundational, Professional/Supervisory, Managerial, Executives Teambuilding & Collaborative Relationships Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others.
Foundational, Professional/Supervisory, Managerial, Executives Effective Communication Conveys information respectfully, credibly, and effectively.
Foundational, Professional/Supervisory, Managerial, Executives Continuous Learning & Development Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge.
Foundational, Professional/Supervisory, Managerial, Executives Commitment to Service Excellence Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner.
Delivers high-quality services with a commitment to continuous improvement.
Foundational, Professional/Supervisory, Managerial, Executives Innovation Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services.
Foundational, Professional/Supervisory, Managerial, Executives Physical Requirements/Working Conditions Working Conditions Office setting.
Estimated Salary: $20 to $28 per hour based on qualifications.
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