$20 per hour Customer Service Representative
American Family Insurance - Monica Valencia Agency American Family Insurance - Monica Valencia Agency Glendale, AZ Glendale, AZ Part-time Full-time Part-time Full-time $18 - $20 an hour $18 - $20 an hour 1 day ago 1 day ago 1 day ago Roles &
Responsibilities:
Provides personalized, professional customer service experiences through building trust and developing strong customer relationships.
Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures.
Drives customer satisfaction by following the J.
D.
Power's best practices:
Personal Insurance Review, rate revision notification and claims process.
Processes changes to existing accounts and policies.
Assists customers with claims by directing them to the appropriate Claims department contacts and resources.
Follows up to ensure customer needs are addressed.
Performs daily administrative functions to assist the agent such as answering the phone and schedule appointments with existing & prospective clients.
Participates in reviews of existing coverages and may advise customers regarding policy options.
Provides estimates and quotes policy premiums complying with underwriting guidelines Identifies cross-selling opportunities during customer interactions and takes appropriate action.
Education/Licenses/Designations:
Property & Casualty license (P&C).
If not P&C licensed agrees to obtain license with in 90 days of start date.
Agency will pay for classes & test.
License must be maintained to continue employment.
Valid driver's license required.
High school Diploma or equivalent.
Role Requirements:
Spanish Speaking preferred.
Ability to work independently to plan, set priorities and organize work.
2-year minimum customer service experience.
Effective communication skills.
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
Experience with social media platforms, including, but not limited to Facebook, Twitter, Instagram, Google+, LinkedIn, etc.
Compensation &
Benefits:
Non-Licensed CSR $18 an hour plus bonuses.
OR P&C Licensed CSR $20 an hour plus Bonus & Commission Paid training.
5 paid holidays off and no work on weekends (starts after 90 days).
401K and Health benefits after 1 year of employment.
1-week paid vacation after 1 year of employment.
Small office environment.
No call centers.
Job Types:
Full-time, Part-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) matching Health insurance On-the-job training Paid time off Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to commute/relocate:
Glendale, AZ 85304:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
2 years (Required) Language:
Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Provides personalized, professional customer service experiences through building trust and developing strong customer relationships.
Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures.
Drives customer satisfaction by following the J.
D.
Power's best practices:
Personal Insurance Review, rate revision notification and claims process.
Processes changes to existing accounts and policies.
Assists customers with claims by directing them to the appropriate Claims department contacts and resources.
Follows up to ensure customer needs are addressed.
Performs daily administrative functions to assist the agent such as answering the phone and schedule appointments with existing & prospective clients.
Participates in reviews of existing coverages and may advise customers regarding policy options.
Provides estimates and quotes policy premiums complying with underwriting guidelines Identifies cross-selling opportunities during customer interactions and takes appropriate action.
Education/Licenses/Designations:
Property & Casualty license (P&C).
If not P&C licensed agrees to obtain license with in 90 days of start date.
Agency will pay for classes & test.
License must be maintained to continue employment.
Valid driver's license required.
High school Diploma or equivalent.
Role Requirements:
Spanish Speaking preferred.
Ability to work independently to plan, set priorities and organize work.
2-year minimum customer service experience.
Effective communication skills.
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
Experience with social media platforms, including, but not limited to Facebook, Twitter, Instagram, Google+, LinkedIn, etc.
Compensation &
Benefits:
Non-Licensed CSR $18 an hour plus bonuses.
OR P&C Licensed CSR $20 an hour plus Bonus & Commission Paid training.
5 paid holidays off and no work on weekends (starts after 90 days).
401K and Health benefits after 1 year of employment.
1-week paid vacation after 1 year of employment.
Small office environment.
No call centers.
Job Types:
Full-time, Part-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) matching Health insurance On-the-job training Paid time off Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to commute/relocate:
Glendale, AZ 85304:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
2 years (Required) Language:
Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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