Product Reviews Team Supervisor, Product Reviews Team- Ring
Job summaryRing is seeking a Customer Service (CS) Product Reviews Supervisor for our Operations Team.
CS Product Reviews Team supports teams that provide global support to a wide range of customers who need help with their products and devices accounts when unsuccessful with self service.
This team helps with account-related inquiries and provides customers with technical support.
As a Product Reviews CS Supervisor, you are responsible for ensuring that front line Technical Customer Service Associates (TCSAs) are set up for success.
You will be responsible for ensuring standards for productivity and quality are achieved.
You will set the direction and culture of your team by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and frequent one-on-ones with team members.
You will focus on improving customer satisfaction, security compliance, and monitoring real-time service levels and schedule adherence.
You will serve as a leader and point of contact for escalated resolutions of a supervisory or sensitive nature, and will work with exceptionally driven, customer-focused Associates.
You will act as a specialist dedicated to raising the bar while helping customers with their account and assisting with device ownership changes.
About the teamOur team is the voice of Ring, and we monitor public reviews on many platforms.
We work to educate our customers on our products, reduce efforts by providing them with self-service tools, and solve problems by providing resolutions to troubleshooting questions or other general inquiries.
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Estimated Salary: $20 to $28 per hour based on qualifications.
CS Product Reviews Team supports teams that provide global support to a wide range of customers who need help with their products and devices accounts when unsuccessful with self service.
This team helps with account-related inquiries and provides customers with technical support.
As a Product Reviews CS Supervisor, you are responsible for ensuring that front line Technical Customer Service Associates (TCSAs) are set up for success.
You will be responsible for ensuring standards for productivity and quality are achieved.
You will set the direction and culture of your team by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and frequent one-on-ones with team members.
You will focus on improving customer satisfaction, security compliance, and monitoring real-time service levels and schedule adherence.
You will serve as a leader and point of contact for escalated resolutions of a supervisory or sensitive nature, and will work with exceptionally driven, customer-focused Associates.
You will act as a specialist dedicated to raising the bar while helping customers with their account and assisting with device ownership changes.
About the teamOur team is the voice of Ring, and we monitor public reviews on many platforms.
We work to educate our customers on our products, reduce efforts by providing them with self-service tools, and solve problems by providing resolutions to troubleshooting questions or other general inquiries.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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