Customer Service Representative (Work from Home - Phoenix, AZ area)
Job summaryAt Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional technical support to all Ring customers.
The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience.
Customer Service (CS) representatives are technically savvy problem solvers with a focus on customer account security.
An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity.
You would need the ability to communicate professionally, with maturity and self-confidence.
This is a Full-Time (40 hours per week) position.
The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.
For this position, you can expect starting compensation of $16.
00 per hour.
Additional compensation increases will be made based on job performance, location and tenure.
You must be available to be on-site at the Glendale, AZ (Westgate) office as required for training or specified meetings.
Key job responsibilities Handling calls directly from our customers Providing Ring device troubleshooting solutions Investigating, documenting, and resolving issues Providing world class support to our internal and external customers This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customersA day in the lifeThe Neighbor Solutions team supports customers with their device needs.
You will be supporting customers with device set-up and technical troubleshooting every day to ensure their devices are operating as expected.
Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional experience to our customers.
Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution.
Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.
About the teamThe Neighbor Solutions team is a part of the Community Support organization responsible for assisting customers with their device needs.
With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issues.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience.
Customer Service (CS) representatives are technically savvy problem solvers with a focus on customer account security.
An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity.
You would need the ability to communicate professionally, with maturity and self-confidence.
This is a Full-Time (40 hours per week) position.
The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.
For this position, you can expect starting compensation of $16.
00 per hour.
Additional compensation increases will be made based on job performance, location and tenure.
You must be available to be on-site at the Glendale, AZ (Westgate) office as required for training or specified meetings.
Key job responsibilities Handling calls directly from our customers Providing Ring device troubleshooting solutions Investigating, documenting, and resolving issues Providing world class support to our internal and external customers This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customersA day in the lifeThe Neighbor Solutions team supports customers with their device needs.
You will be supporting customers with device set-up and technical troubleshooting every day to ensure their devices are operating as expected.
Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional experience to our customers.
Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution.
Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.
About the teamThe Neighbor Solutions team is a part of the Community Support organization responsible for assisting customers with their device needs.
With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issues.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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